Delivery Policy

All our jewellery, gifts and accessories are supplied directly from our stock and in most cases sent by Royal Mail 24 ®, 98% of these orders are delivered next working day if orders are placed before 2.00pm Monday - Friday.
We offer a free shipping service to all addresses in the UK and International address.

How it works?
Once you enter the payment card details the delivery address will default to the billing address. Please make sure you change it to the address, you want the parcel to be delivered to.
As our couriers are delivered between 9am and 5pm, we recommend you have the goods delivered to a work address rather than a home address. Also, the courier may require a signature on receipt, so please ensure that someone will be there to take receipt of the parcel.
In case you aren't available at the time of the delivery of your parcel, the delivery driver will leave a calling card with instructions on how to pick it up, apart from Royal Mail 24 ®.
We make every effort to deliver your orders as soon as possible. However you should please note that delivery times are for your guidance only and are subject to change due to unforeseen factors out of our hands such as severe weather conditions and postal strikes etc. An email will be sent to you when your order has been dispatched.

Do you deliver to my work addresses?
We deliver to the address of your choice. However, for security purposes we do not deliver to a PO Box address.
We can deliver to your permanent residential address or your place of employment.
If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
Please note, we are unable to change your delivery address once an order has been placed.

Please ensure you supply us with the correct delivery address?
Please check and ensure you use the correct address for delivery. If you have provided an incorrect delivery address you may be charged for the re-delivery of your order. 

Christmas delivery information?
The last day for delivery to make sure it arrives before Christmas is 17th December for standard delivery, 20th December for next day delivery and finally international delivery will be 10th December.

What happens to delivery times on Bank Holidays?
UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below:
  1. 1st January - New Year's Day
  2. 1st April - Easter Monday
  3. 6th May - Early May Bank Holiday
  4. 27th May - Spring Bank Holiday
  5. 26th August - Summer Bank Holiday
  6. 25th December - Christmas Day
  7. 26th December - Boxing Day
What are my delivery options and how much do they cost for UK customers only?

Royal Mail 24 UK only- Free Delivery
  1. We offer FREE Standard delivery on orders within the UK only.
  2. This will be sent by Royal Mail 24
  3. Delivery normally arrives between 1 to 2 working days
  4. Check online or via your mobile when your item has been deliverer.

Special Delivery Guaranteed™ next day UK only- £6.50
  1. If you need your item in a hurry then use this service for next day delivery.
  2. Have your order delivered by Next Day delivery to any address in the UK.
  3. Your order will be delivered by Royal Mail Special Delivery Guaranteed™ and will need to be signed for.
  4. Proof of delivery including a signature from the receiver
  5. Check online or via your mobile when your item has been delivered
  6. Next Day delivery costs £6.50 for any order.
  1. Orders placed before 2pm Monday to Friday will arrive the next day.
  2. Orders placed after 2pm Monday to Thursday arrive in 2 days.
  3. Orders placed after 2pm on Friday or anytime at the weekend will arrive on the following Tuesday.
  4. Delivery: 8am - 6pm.
  5. Please note, delivery lead times are extended over public holidays.

Please make a note that UK delivery to the following locations may take a little longer?

  1. Scottish Highlands & Islands,
  2. Northern Island, Isle of Man,
  3. Isles of Scilly,
  4. The Channel Islands
  5. British Forces Post Office (BFPO) addresses
For international customers only?
Free International Worldwide Delivery 
  1. We now offer FREE International standard and International Tracked service.
We can dispatch to the following countries:
  1. Western Europe within 5 working days
  2. Eastern Europe within 8 working days
  3. The rest of the world in 5 to 15 working days.

Austria, Australia, Belgium, Bulgaria, Canada, China, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Spain, Sweden, Switzerland, Turkey, United States. If you require dispatch to a country not in this list, please contact us by e-mail.

Our communication to you on you delivery?
  1. We will notify you by e-mail when your order is dispatched.
  2. You can check the status of your order at any time in the ‘my orders' section of the website, which will update with the Royal Mail® tracking reference.
  3. You can then trace your parcel at any time on the Royal Mail website.
At extremely busy periods or during times of disruption, some parcels may be subject to delays. For Special Delivery parcels, please call us if you've not received your item after 3 working days and we will be happy to assist you. For standard delivery, if you have not received you parcel within 4 working days, please contact our customer services department.

My order hasn't arrive yet?
If your order has not arrived by the estimated delivery date, we're here to help. Contact us here.
To provide an efficient service please ensure you have your order confirmation number is to hand and details of the items you have ordered.
International order only: Please note that deliveries in some countries may be subject to customs delays. I that case contact us if you have not received your order within 10 working days.

Can I collect from you?
Sadly no, we are an online retailer only. This keeps our overheads low, that allows us to provide the lowest prices possible to our customers. We offer a 24 hour online ordering service where all goods are dispatched directly to yourselves.