Which payment methods are available?
When will I be charged?
PayPal payments are usually debited within a few minutes.
What sort of payment confirmation will I receive?
You will receive an order confirmation which contains the link to your PayPal payment.
If for some reason, the payment process is interrupted, this link offers you the chance to reprocess your payment with PayPal. Please note, however, that after three hours payment via PayPal is no longer possible.
Can I pay by PayPal without creating a PayPal account?
Yes, in order to do so select PayPal as your preferred payment method during checkout. At the end of the ordering process, you will be directed to PayPal. If you prefer not to create an account, then simply select the option ‘Don’t have a PayPal account?’ and you can enter your card details and confirm the payment as a PayPal guest.
What happens if I make a return?
The amount will be credited to your PayPal account, unless you have paid as a guest. In that case, the amount will be credited to your bank account.
We never see your payment details!
We accept Mastercard, Visa, Visa Electron and Debit cards.
When will my card be charged?
Your card will not be charged until your order has left our warehouse. If you send goods back, the amount will be credited back to your card account.
Are my card details safe?
For your security, your card information encrypted by SSL technology. This high standard of security means shopping with a card on Unique gifts on the web is safe and secure, and ensures that your data will under no circumstances be accessible by third parties.
Our checkout process uses 3DS authentication Verified by Visa and MasterCard SecureCode. These services enhance your existing card account against unauthorised use when you shop with us. If you require more detailed information or encounter a problem with the authentication process, please contact your card issuer directly. Unfortunately we have no control over the payment authentication process so we will be unable to assist with any authentication enquiries.
We never see your payment details!
PayPal is a highly trusted online payment card processor, securely processes our credit and debit card payments processing millions of secure payments every month.
All Transactions are processed via a secure server using an encrypted connection. We use the latest 256 bit SSL (Secure Socket Layer) technology, which ensures that any communications between your computer and our servers are secure and protected.
All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.
We do not store any sensitive card information.
All credit card payments made on unique gifts on the web website are processed by PayPal payments. They are a well-established payment provider who over the years earned the trust of thousands of other businesses.
We accept all credit cards Visa, MasterCard, Maestro/Switch Card, support SSL encryption, so you can rest safe in the knowledge that your banking details are being transferred safely and securely.
Every time Unique gifts on the web receive your order, we use fraud checking systems as well as authentication processes before we fulfil any order for your protection.
When you use our website, the secure server will encrypt all of the personal information you send us, including credit or debit card number, your name and address. Encryption turns the information you enter into bits of code which are then securely transmitted to us over the Internet.
We take all reasonable measures to keep your personal information, order and payment details secure. However, cannot be held liable if an event beyond our control results in loss to you.
We are committed to protecting you against unauthorised transactions and ensuring that our payment process is as safe and secure as possible. As well as the SSL technology that we mentioned above, we have implemented extra levels of security to protect your online transactions.
These are called Validation checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Unique gifts on the web will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Unique gifts on the web website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
We will ask for your security code when you enter your card details. This is the last three digits on the signature strip on the back of your credit or Maestro card. It guarantees that you physically have the card when you order and ensures that fraudulent orders cannot be placed with your card number alone.
Verified by Visa and MasterCard® SecureCodeTM
When you are entering your payment details on our website, a box will pop up giving you the option to register with either Verified by Visa (for Visa cards) or MasterCard® SecureCodeTM (for MasterCard and Maestro cards) or to sign into them if you have already registered.
We can not notify you why your card payments have been declined as the payment process involves both our system and your bank’s.
In the first place, you should double check you have entered all the details correctly.
Make sure that your card has not expired.
Did you enter the correct billing address at checkout, as it appears on your bank or credit statement.
If however your billing address is wrong it will cause your payment to fail. This is a security measure banks put in place to protect your security.
If all else fails then please try an alternative card for payment – we accept all major credit and debit cards, as well as PayPal.
By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell products to children, but we do sell children’s products for purchase by adults.
Accessing secure pages
It may be that there’s a firewall blocking your access to secure pages. Some businesses or networks use firewalls to moderate the content employees or users can see. Try contacting your IT team to request access.
Finding your card’s security code
On most credit and debit cards, this code is found on the reverse of your card. Take the last three digits of the number on your signature strip – that should be it. On American Express cards, look for a four-digit number on the front.
Verified by Visa & Mastercard SecureCode
If you’re having issues with your password for this, you’ll need to contact your card-issuing bank. We don’t have access to any of your account information for Visa and Mastercard SecureCode.
Changes To Shopping Online – Introducing Strong Customer Authentication (SCA)
This is good news to all online shoppers. Coming soon you may notice extra security checks on some purchases over £25 due to changes in the law. This is called Strong Customer Authentication. Which will be for every online seller.You may now be asked to authenticate your purchase by entering a passcode or password, which your bank will send to your mobile phone, email or landline. These extra checks are to help protect you from fraud, by helping your bank make sure that it really is you when your card is being used online.
You can help your checkout go smoothly by ensuring that your bank has your current phone number in order to send you the passcode to enter at checkout.